Workflow Management Systems (WfMS) are widely used in all human
activities, ranging from classical ones (management of supply chain,
postal tracking delivery etc.) to very dynamic ones (health-care,
emergency management, etc.). Every aspect of a business process
involves a certain amount of knowledge, that can depend both on the
complexity of the domain of interest and on the modeling language used
to represent the process itself. Some processes behave in a way that is
well understood, predictable and repeatable: the tasks are discrete and
the control flow is straightforward. Recent discussions illustrate the
increasing demand in the solutions for knowledge-intensive processes. A
knowledge-intensive process is one in which the people performing such
process is involved in a fair degree of uncertainty. This is due to the
high number of tasks to be represented and to their unpredictable
nature, or to a difficulty to model the whole knowledge of the domain
of interest at design time. In realistic environments, for example,
actors lack important knowledge at execution time or this knowledge can
become obsolete during the process progressing. Even if each actor (at
some point) has a perfect knowledge of the world, it could not be
certain of its beliefs at later time points, since tasks by other
actors may change the world without those changes being perceived.
Typically, a knowledge-intensive process can not be modeled
sufficiently by classical, static process models and workflows. There
is still a lack of maturity in some respect, i.e., a lack of a semantic
associated to the models or an easy way to reason about such semantic.
main focus of this workshop is to discuss about how the use of
techniques that came from different fields, such as Artificial
Intelligence (AI), Knowledge Representation (KR), Business Process
Management (BPM), Service Oriented Computing (SOC), etc., can be used
jointly for improving the modeling and the enactment phase of a
knowledge-intensive process. The purpose is to devise interesting approaches that can still achieve the goals of understanding, visibility and control of these emergent processes.
The 1st International Workshop on Knowledge-intensive Business Processes (KiBP’12) will be held as part of the workshop program of the 2012
Knowledge Representation & Reasoning International Conference (KR'12) in Rome, Italy, during June 2012.