Who is Willing to Help Robots? A User Study on Collaboration Attitude (bibtex)
by Andrea Vanzo, Francesco Riccio, Mahmoud Sharf, Valeria Mirabella, Tiziana Catarci, Daniele Nardi
Abstract:
In order to operate in human-populated environments, robots need to show reasonable behaviors and human-compatible abilities. In the so-called Symbiotic Autonomy, robots and humans help each other to overcome mutual limitations and complete their tasks. When the robot takes the initiative and asks the human for help, there is a change of perspective in the interaction, which has not yet been specifically addressed by HRI studies. In this paper, we investigate the novel scenario brought about by Symbiotic Autonomy, by addressing the factors that may influence the interaction. In particular, we introduce the ``Collaboration Attitude'' to evaluate how the response of users being asked by the robot for help is influenced by the context of the interaction and by what they are doing (i.e., ongoing activity). We present the results of a first study, which confirms the influence of conventional factors (i.e., proxemics) on the Collaboration Attitude, while it suggests that the context (i.e., relaxing vs. working) may not be much relevant. Then, we present a second study, carried out to better assess the influence of the activity performed by the humans in our population, when (s)he is approached by the robot, as an additional and more compelling characterization of context (i.e., standing vs. sitting). While the experimental scenario takes into account a population with distinctive characteristics (i.e., academic staff and students), the overall findings of our studies suggest that the attitude of users towards robots in the setting of Symbiotic Autonomy is influenced by factors already known to influence robot acceptance while it is not significantly affected by the context of the interaction and by the human ongoing activity.
Reference:
Andrea Vanzo, Francesco Riccio, Mahmoud Sharf, Valeria Mirabella, Tiziana Catarci, Daniele Nardi, "Who is Willing to Help Robots? A User Study on Collaboration Attitude", In International Journal of Social Robotics, 2019.
Bibtex Entry:
@Article{Vanzo2019,
  author =       {Vanzo, Andrea and Riccio, Francesco and Sharf,
                  Mahmoud and Mirabella, Valeria and Catarci, Tiziana
                  and Nardi, Daniele},
  title =        {Who is Willing to Help Robots? A User Study on
                  Collaboration Attitude},
  journal =      {International Journal of Social Robotics},
  year =         {2019},
  month =        {Jun},
  day =          {25},
  abstract =     {In order to operate in human-populated environments,
                  robots need to show reasonable behaviors and
                  human-compatible abilities. In the so-called
                  Symbiotic Autonomy, robots and humans help each
                  other to overcome mutual limitations and complete
                  their tasks. When the robot takes the initiative and
                  asks the human for help, there is a change of
                  perspective in the interaction, which has not yet
                  been specifically addressed by HRI studies. In this
                  paper, we investigate the novel scenario brought
                  about by Symbiotic Autonomy, by addressing the
                  factors that may influence the interaction. In
                  particular, we introduce the ``Collaboration
                  Attitude'' to evaluate how the response of users
                  being asked by the robot for help is influenced by
                  the context of the interaction and by what they are
                  doing (i.e., ongoing activity). We present the
                  results of a first study, which confirms the
                  influence of conventional factors (i.e., proxemics)
                  on the Collaboration Attitude, while it suggests
                  that the context (i.e., relaxing vs. working) may
                  not be much relevant. Then, we present a second
                  study, carried out to better assess the influence of
                  the activity performed by the humans in our
                  population, when (s)he is approached by the robot,
                  as an additional and more compelling
                  characterization of context (i.e., standing
                  vs. sitting). While the experimental scenario takes
                  into account a population with distinctive
                  characteristics (i.e., academic staff and students),
                  the overall findings of our studies suggest that the
                  attitude of users towards robots in the setting of
                  Symbiotic Autonomy is influenced by factors already
                  known to influence robot acceptance while it is not
                  significantly affected by the context of the
                  interaction and by the human ongoing activity.},
  issn =         {1875-4805},
  doi =          {10.1007/s12369-019-00571-6},
  url =          {https://doi.org/10.1007/s12369-019-00571-6"}
}
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